Warranty Policy

Warranty Policy

 

 

Effective Date: 25 January 2024

 

Thank you for choosing H2O Warehouse. We are committed to providing high-quality water treatment products, and we stand behind the performance and durability of our offerings. Please review our Warranty Policy below for information on the coverage and terms of our product warranties.

 

1. Warranty Coverage:

  • Standard Warranty: All H2O Warehouse products come with a standard warranty that covers defects in materials and workmanship. The duration of the warranty may vary by product and is specified in the product documentation.

 

2. Warranty Period:

  • Start Date: The warranty period begins from the date of purchase.
  • Proof of Purchase: To be eligible for warranty service, you must retain your proof of purchase, such as an order confirmation or receipt.

 

3. What Is Covered:

  • Defects: The warranty covers defects in materials and workmanship under normal use.
  • Repair or Replacement: If a covered defect arises during the warranty period, H2O Warehouse will, at its discretion, either repair the product or replace it with a new or refurbished unit.

 

4. What Is Not Covered:

  • Normal Wear and Tear: The warranty does not cover normal wear and tear, cosmetic damage, or damage caused by improper use or maintenance.
  • Unauthorised Modifications: Any unauthorised modifications or alterations to the product will void the warranty.

 

5. Warranty Claim Process:

  • Contact Customer Support: To initiate a warranty claim, please contact our customer support team at support@h2owarehouse.co.za with your order number, a detailed description of the issue, and any relevant photos.
  • Evaluation: Our team will evaluate the issue and provide instructions on how to proceed with the warranty claim.
  • Return Authorisation: If return or replacement is necessary, we will provide a Return Authorisation (RA) number and instructions on where to send the item.
  • Shipping Costs: For warranty claims, H2O Warehouse will cover reasonable shipping costs associated with returning the product or receiving a replacement.

 

6. Exclusions:

  • Third-Party Products: H2O Warehouse is not responsible for warranties on third-party products sold through our platform. Please refer to the respective manufacturer's warranty.

 

7. Contact Us:

If you have any questions or concerns about our Warranty Policy, please contact us at support@h2owarehouse.co.za