Privacy Policy

Privacy Policy

 

Effective Date: 25 January 2024

 

Thank you for visiting H2O Warehouse. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect: 

  • Personal Information: When you place an order or create an account, we collect information such as your name, email address, shipping address, and payment details.
  • Usage Information: We gather data on how you navigate and interact with our website, including IP addresses, browser information, and device details.

 

2. How We Use Your Information:

  • Order Processing: We use your personal information to process and fulfil your orders, including shipping and billing details.
  • Communication: With your consent, we may send you promotional emails, newsletters, or updates about our products and services.
  • Improving User Experience: Analysing usage information helps us enhance our website, tailor content to user preferences, and improve overall user experience.

 

3. Information Sharing:

  • Third-Party Service Providers: We may share your information with trusted third-party service providers involved in order fulfilment, payment processing, and website analytics.
  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.

 

4. Your Choices:

  • Opt-Out: You can opt-out of receiving promotional communications by following the instructions in our emails or by contacting us directly.
  • Account Deletion: You may request the deletion of your account and associated personal information by contacting our customer support.

 

5. Security:

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

6. Cookies:

We use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may impact the functionality of our website.

 

7. Children's Privacy:

Our services are not directed at individuals under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove such information.

 

8. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be effective upon posting on our website. Please review this policy periodically for updates.

 

9. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at support@h2owarehouse.co.za

 

Thank you for trusting H2O Warehouse with your information. Your privacy is important to us.