Browse our store, add items to your basket, then proceed to checkout. Enter your delivery details and preferred payment method. After payment, you’ll receive an order confirmation by email. If anything looks incorrect, contact us immediately so we can assist before dispatch.

We accept secure card payments, instant EFT and standard EFT/bank transfer. All transactions are processed in ZAR through trusted payment gateways. For pro‑forma invoices (e.g., larger projects), choose EFT at checkout and reply to your order confirmation requesting a formal quote/invoice.

Yes. Select EFT at checkout. Your order is allocated, then released once funds clear. Email the proof of payment with your order number for faster allocation. Inter‑bank transfers may add 1–2 working days.

Yes. Email your requirements (quantities, delivery address, deadlines) and we’ll prepare a formal quote with lead‑time indications. For repeat purchases we can build a bill of materials to streamline re‑ordering.

We’ll do our best if the order hasn’t been picked or dispatched. Contact us urgently with your order number. Once a parcel has shipped, standard returns processes apply.

Certainly. Enter your company details and VAT number at checkout or reply to your order confirmation with the required details and we’ll re‑issue accordingly.

Unless otherwise indicated on the product page, listed prices are VAT inclusive. Your invoice shows VAT as a separate line.

Where practical, yes. If you find the same item in South Africa at a lower total price (including delivery), send us the link and we’ll see what we can do. Approval depends on stock, supplier terms and service inclusions.

For registered exporters, standard VAT rules apply. Contact us before ordering to discuss documentation and delivery terms. Tourist VAT refunds are not processed by us.

Yes. We courier across South Africa. Delivery times vary by location, item size and stock location. Estimated delivery dates are shown at checkout where available.

Courier fees are calculated at checkout based on your address, parcel weight/volume and service level. From time to time we run free‑delivery promotions for qualifying baskets—these will be clearly stated on site.

In‑stock items typically leave within 1–3 working days after payment clears. Delivery is usually 2–5 working days depending on destination and courier routing. Special‑order items, bulky goods and remote locations may take longer.

We are an online, delivery‑only store and do not offer walk‑in collections or a retail showroom. This helps us keep overheads low and serve customers nationwide efficiently.

Yes. Once dispatched, you’ll receive a tracking link by email or SMS. For split shipments you may receive more than one tracking number.

Please report delays or visible damage within 24 hours of receipt, including photos of the outer carton, inner packaging and the product. We’ll liaise with the courier/supplier to resolve quickly. Fragile items (e.g., glass UV sleeves/lamps) are packed carefully; courier damage must be reported promptly to activate claims.

We maintain a mix of in‑house and partner‑warehouse stock across the country. Product pages indicate stock status where available. If an item is on backorder, we’ll advise the expected lead time and offer alternatives if timing is critical.

Yes. For high‑demand items or project builds we can allocate incoming stock once payment clears. We’ll confirm the estimated availability window.

We can recommend equivalent, compatible products where appropriate. We’ll only substitute with your explicit approval.

We comply with applicable online‑shopping consumer laws. If you’ve purchased the wrong item or changed your mind, you may request a return within the stated returns window on our Returns page, provided the item is unused, in original packaging and resalable. Return courier fees are typically for the customer unless the item is defective or shipped in error.

Once the returned goods are inspected and approved, refunds are processed to the original payment method. EFT refunds require your bank details and can take 2–5 working days to reflect.

Manufacturer warranties cover defects in materials and workmanship under normal use. Wear items and consumables (e.g., filter cartridges, UV lamps, RO membranes, O‑rings) are excluded unless otherwise specified. Damage from incorrect installation, misuse, freezing, dry‑running pumps or chemical incompatibility is not covered.

Email your order number, a description of the issue, installation photos and a short video if possible. Many technical issues can be resolved remotely via troubleshooting. If a return is needed, we’ll provide instructions.

Glass components (e.g., UV lamps and quartz sleeves) are fragile. Although we package carefully, courier handling is beyond our control. Transit damage must be reported within 24 hours with photos so we can assist with a claim or resolution.

Review the product’s connection size (e.g., ¼" tubing, ¾" or 1" BSP), flow‑rate range (L/h), pressure rating (kPa/bar) and media type. If unsure, send photos of your current setup and any labels/part numbers—we’ll verify.

Yes. Share your use case (household size/bedrooms, daily usage in litres, source water type), any water test results, and target outcomes (potable vs general use). We’ll suggest a staged system with clear upgrade paths.

Where available we link datasheets on product pages. If you need a manual or technical drawing, ask us and we’ll share the correct document.

For borehole, wellpoint and rainwater, a lab test is strongly recommended. Knowing pH, hardness (mg/L as CaCO₃), iron/manganese, turbidity (NTU), TDS, bacteria (E. coli/coliforms) and oxidants helps us size the correct solution.

It depends on the application. For household use: turbidity, iron/manganese, pH, hardness and microbiology are key. For drinking: add TDS, nitrate/nitrite and free chlorine. For irrigation: iron, hardness and suspended solids may affect nozzles and drippers.

Household peak demand is typically assessed from the number of bathrooms and fixtures. As a broad guide, many domestic POE systems are sized for 1,200–3,000 L/h. If you have large baths, rain showers or irrigation overlap, share details so we can check pressure/flow properly.

We do not offer an in‑house installation service. However, we can refer you to independent installers in many regions. You’re welcome to use your preferred plumber/contractor; we’ll provide guidance and datasheets.

Common requirements include PTFE tape, appropriate BSP adapters, shut‑off valves and unions for maintenance, a pressure gauge before/after the filter set, and a bypass line where recommended. All of which we can supply as well. For UV systems, ensure a dedicated 230 V weatherproof socket, surge protection and correct earthing.

• Sediment cartridges: 3–6 months or when pressure drop increases significantly.
• Carbon block: 6–12 months or when chlorine/taste returns.
• RO pre‑filters: ~6 months; RO membrane: 24–36 months depending on TDS and maintenance.
• UV lamps: 10-12 months of continuous use (≈8,000–9,000 h) even if they still light. 

Yes.
- Flush new carbon cartridges thoroughly before connecting sensitive elements. For under‑counter RO: flush pre‑filters for ±10 minutes before installing the RO membrane, then power off, fit the membrane correctly (seal towards the cap end; feed spigot seated fully), restart and flush for a further ±5 minutes. Check for leaks and re‑pressurise gradually.

- Set back washable filter to backwash on start up to flush the media prior to filtering. 

- Ensure UV's are filled with water prior to turning on the unit.

- Open a outlet when starting up initial flow through your system to release the air.

Most domestic houses operate between 2–6 bar which is sufficient. If your supply pressure is low, consider a booster pump; if it’s high or variable, fit a pressure‑reducing valve and expansion protection as required.

At a minimum: adequate sediment removal, activated carbon for taste/odour and residual organics, and UV sterilisation for microbiological safety. Eg; A 3 stage big blue unit with UV for clean water at medium flow rates . Additional stages (e.g., iron/manganese removal, pH correction, hardness management) depend on your lab results. Higher levels of contaminants may require alternative media types or FRP vessels to achieve adequate performance.

Acidic water (low pH) can be corrosive. Neutralising media (e.g., calcite, aquastab or blended media) can raise pH and stabilise LSI. System sizing is based on pH, alkalinity, LSI (Langelier Saturation Index) and flow rate. Share your analysis so we can advise.

Scale‑management media, like Siliphos, in cartridges or vessels can reduce deposition and help protect geysers, elements and fixtures. For severe hardness, an ion‑exchange softener may be required. 

With correct pre‑filtration, carbon treatment and a validated disinfection step (UV or equivalent), rainwater can be made potable. Roof hygiene, first‑flush diverters, tank maintenance and periodic testing remain important.

Downstream of final filtration on a clean, low‑turbidity line (< 1 NTU ideally) to ensure adequate UV transmittance. Mount as per manual, allow service access and consider a bypass.

Yes. UV intensity decays over time; replace annually (approx. 8,000–9,000 hours). Keep the quartz sleeve clean and handle glass with care.

No. UV provides disinfection without chemicals and does not alter taste or odour.

RO membranes reject a large proportion of dissolved salts (TDS), heavy metals and many contaminants. A complete RO system includes pre‑filtration (sediment and carbon), the RO membrane, a storage tank (domestic) and post‑filtration. RO is not a substitute for UV if microbiological safety of the source is uncertain.

Pre‑filters ± every 6 months, post‑filter annually, membrane every 2–3 years or when low to no flow (depending on feed TDS/pressure). Sanitise tubing/tank periodically. Replace the UV lamp (if fitted) annually.

New carbon cartridges can release fine carbon. Flushing the pre‑filters for ~10 minutes first prevents fouling the RO membrane. After flushing, power off, install the membrane correctly, then restart and perform a final rinse.

A common domestic sequence is 5 µm sediment → carbon block → 1 µm sediment polish. For turbid sources, use staged sediment removal (e.g., 20 µm then 5 µm). The correct choice depends on your water quality and flow.

Both are standard housing families. Big Blue (20" × 4.5") has greater surface area and lower pressure drop at higher flow rates than Slimline (10" × 2.5" or 20" × 2.5"). Choose based on peak flow and available space.

Symptoms include noticeable pressure drop, taste/odour breakthrough, or elapsed time since last change. A dual pressure gauge (before/after) helps track clogging objectively.

Yes—many of our cartridges, media and components carry NSF or equivalent certifications. Check individual product pages or ask us for the relevant documentation.

If your static pressure is low or fluctuates, a multistage booster pump with pressure control can stabilise household supply. For treatment systems, confirm pump curves against desired L/h and head losses through filters.

Include inlet strainers where recommended, avoid running pumps dry, provide expansion/thermal protection on hot‑water lines, and install pressure‑reducing valves if supply pressure exceeds device ratings.

Yes, including adjustable sprays, rotors, bubblers and accessories. Match nozzles to pressure/flow and coverage, and keep suspended solids low to prevent clogging.

Yes, we stock a range of sand/glass media and UV units suited to pools, ponds and aquaria. Selection depends on pool volume (m³), turnover rate, and clarity requirements.

Not recommended. Pool systems require dedicated circulation and filtration sized for the pool’s turnover and chemistry. Ask us for pool‑specific options.

Yes. Approved contractors/resellers receive tiered discounts based on a rolling 30‑day spend (guideline tiers from 5% to 15%). Apply on our Trade page with your company details and typical monthly volume.

Tiers are reviewed continuously on a rolling 30‑day basis. As your spend changes, your tier may adjust automatically. We’ll notify you of any changes.

Yes. We can source pallet quantities, media by the bag and OEM components. Lead times vary—please share forecasts where possible.

No—guest checkout is available. Creating an account lets you view order history, manage addresses and access trade pricing (if eligible).

We use reputable hosting and payment providers with industry‑standard security. Card details are processed by our payment gateway and are not stored by us. See our Privacy Policy for full details.

Use the “Forgot password” link on the login page. If you still have trouble, contact us and we’ll assist with a secure reset.

From time to time we run new‑customer promotions (for example, a welcome voucher when subscribing to emails). Eligible offers and terms are shown on site.

Enter your code during checkout. Most codes cannot be combined and may have minimum spend, product or expiry conditions. If a code fails, check the terms or contact us.

Yes—digital gift cards are delivered by email and can be redeemed at checkout. Balances can be used over multiple orders until exhausted.

Try refreshing the page, clearing your cache, or switching browser/device. If the issue persists, take a screenshot of the error and contact us with your basket contents so we can assist or issue a manual invoice.

Absolutely. Send us the brand and part number (or a photo), and we’ll check availability and lead time.

Follow local regulations for disposal. Many sediment/carbon cartridges can go to general waste if non‑hazardous; however, where possible, drain and bag to prevent drips. Some media types may require special handling—ask us for guidance.

Where applicable, components may carry standards such as NSF/ANSI, WRAS or equivalent. Check product pages or request documentation for your compliance file.