FAQ

Frequently Asked Questions:

  1. What is the delivery time for orders placed on H2O Warehouse?
    Orders are processed within 24–48 hours, with delivery times varying by location. Major city deliveries typically take 2–5 business days.

  2. What payment methods are accepted?
    We accept major credit/debit cards, EFT payments, and secure online payment gateways.

  3. How do I choose the right water filter for my home?
    Selecting a filter depends on your water source and specific needs. Visit our Water Filtration Guide for assistance.

  4. What is reverse osmosis, and do I need it?
    Reverse osmosis is a filtration process that removes impurities and minerals from water. It's ideal for improving drinking water quality.

  5. Do you offer warranties on your products?
    Yes, most products include manufacturer warranties. Check individual product pages for specific warranty terms.

  6. Can I return a product if it doesn’t meet my expectations?
    We have a 14-day return policy. For details, see our Returns Policy.

  7. How can I maintain my pool equipment?
    Regular cleaning, timely filter replacements, and checking water pH are crucial. Browse our Pool MaintenanceGuide for expert advice.

  8. Are the water pumps energy efficient?
    Yes, we offer energy-efficient pumps that minimise electricity consumption while delivering excellent performance.

  9. Do you provide installation services?
    While we don’t directly install, we can recommend certified local professionals. Contact our support for assistance.

  10. What is the difference between filtered and purified water?
    Filtered water removes impurities, while purified water goes through additional processes like deionisation or reverse osmosis for higher purity.

  1. What are the benefits of rainwater harvesting systems?
    Rainwater harvesting reduces water bills, conserves resources, and provides an eco-friendly solution for gardening and cleaning.

  2. How often should I replace water filter cartridges?
    Most cartridges require replacement every 6–12 months, depending on usage and water quality.

  3. What are the advantages of using UV sterilisation for water treatment?
    UV systems effectively kill bacteria and viruses without altering the water's taste or smell.

  4. How do I choose the right pump for my irrigation system?
    Factors like flow rate, pressure, and the size of your irrigation system determine the right pump. Check our Irrigation Guide for details.

  5. Can I use borehole water for drinking?
    Borehole water should be tested and treated to ensure it’s safe for drinking. Explore our range of filtration solutions.

  6. What is limescale, and how can I prevent it?
    Limescale forms from hard water minerals. Siliphos filters and water softeners can prevent buildup.

  7. How can I maximise the efficiency of my pool pump?
    Ensure correct sizing, clean filters regularly, and run the pump during off-peak hours for energy savings.

  8. What is the role of pH in water quality?
    pH affects water taste, corrosion, and equipment longevity. Test regularly and adjust as needed.

  9. Do you offer discounts for bulk purchases?
    Yes, we provide discounts for large orders. Contact us directly for bulk pricing options.

  10. What are the signs of a failing water pump?
    Signs include reduced water pressure, strange noises, or inconsistent operation. Explore our troubleshooting guides for solutions.